Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data collected through our website at tembusuhaus.sbs, through direct communications with our team, and through the delivery of our landed property services — including Landed Property Exploration, Comprehensive Lease Management, and the Estate Guardianship Programme. By providing your personal data to us, you acknowledge that you have read and understood this policy.

2. Data We Collect

We collect only the personal data that is reasonably necessary for the purposes described in this policy. This may include:

• Full name
• Email address
• Telephone number
• Postal address (where relevant to a property search or estate management)
• Property preferences and tenancy requirements
• Communication records (emails, notes from consultations)
• Technical data from website use (IP address, browser type, pages viewed — collected through cookies with your consent)

How we collect data: Directly via our contact form, by email, by telephone, and during in-person consultations. Website usage data is collected through cookies where consent has been given.

Legal basis: Consent, legitimate interest (pre-contractual and contractual necessity), and compliance with applicable law.

Retention: Client and enquiry data is retained for a maximum of five years from the last active engagement, after which it is securely deleted. Website analytics data is retained for no more than 26 months.

3. How We Use Your Data

We use personal data to:

• Respond to enquiries and arrange property viewings
• Conduct property searches tailored to your requirements
• Prepare and manage tenancy agreements and lease documentation
• Coordinate estate management and maintenance services
• Communicate updates, reports, and relevant property information
• Fulfil legal and regulatory obligations (including CEA requirements)
• Improve our website and services through anonymised analytics

We do not use personal data for automated decision-making or profiling.

4. Data Sharing

We do not sell personal data. We may share data with the following categories of third parties, strictly for service delivery purposes:

• Property landlords and their agents — as necessary to arrange viewings or formalise tenancy agreements
• Maintenance vendors and contractors — as necessary to coordinate estate guardianship services
• Legal advisors — where required for lease review or dispute resolution
• Analytics service providers — where you have consented to analytics cookies
• Regulatory authorities — where required by law (including the CEA and the Personal Data Protection Commission)

All third parties are required to handle data in accordance with applicable data protection law.

5. Data Protection Measures

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• Encrypted storage of digital records
• Access controls limiting data to authorised personnel only
• Secure email communications for sensitive data
• Regular internal review of data handling practices

In the event of a data breach that poses risk of harm to affected individuals, we will notify the Personal Data Protection Commission and affected individuals as required by the PDPA.

6. Cookies

Our website uses cookies to support basic functionality and, with your consent, to collect analytics data. You can manage your cookie preferences at any time through our Cookie Policy page. Essential cookies cannot be disabled as they are necessary for the website to function.

7. Your Rights Under the PDPA

As an individual whose data we hold, you have the right to:

• Access — request a copy of personal data we hold about you
• Correction — request that inaccurate or incomplete data be corrected
• Withdrawal of Consent — withdraw consent to the use of your data for marketing or non-essential purposes at any time
• Erasure — request deletion of data where there is no longer a lawful basis for retention
• Portability — request transfer of data in a commonly used electronic format (where applicable under the PDPA)

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We aim to respond to all data subject requests within 30 days. Where we are unable to fulfil a request, we will explain why in writing.

You also have the right to lodge a complaint with Singapore's Personal Data Protection Commission at www.pdpc.gov.sg.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

9. Children's Privacy

Our services are directed at adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will notify active clients by email. The current version of this policy is always available on our website. Continued use of our services following any changes constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or our data practices:

• Data Protection Officer — Tembusu Haus Pte. Ltd.
• Email: [email protected]
• Address: 5 Cluny Road, Singapore 259601
• Phone: +65 6481 3927